Case studies

An aged chat tool that generated costs transformed into a revenue-positive product

XTRF rebuilt a complex process for selecting translation talent by automating it. Now their clients start projects days faster.

About XTRF

XTRF provides an all-in-one productivity tool for tracking projects, assigning tasks, storing clients’ and vendors’ data, and settling payments. XTRF designed its product for translation service companies. It’s the most comprehensive translation management system to date.

Visit XTRF.eu for more information on their unified translation and localization ecosystem. 

Country

Poland

Industry

E-commerce

Timeline

11.2019 - 05.2021

XTRF provides an all-in-one productivity tool for tracking projects, assigning tasks, storing clients’ and vendors’ data, and settling payments. XTRF designed its product for translation service companies. It’s the most comprehensive translation management system to date.

Visit XTRF.eu for more information on their unified translation and localization ecosystem. 

★4.2

Capterra score

250+

B2B clients worldwide

2

XTRF's ISO certifications

The challenge

Finding the perfect vendor to do translation is sometimes a tough nut to crack for XTRF’s clients. That requires research, multi-step communication, and fee negotiations.

XTRF needed to solve this problem to provide a faster service and become an irreplaceable solution in the market.

The company also had an aging chat system that needed an update. While not earning its keep, it was the perfect potential platform for this new vendor solution.

This project needed a team with Node.js and React Native experience that could construct a serverless system.

Partnership goal To design and implement an interactive chat feature that helps clients recruit vendors faster

Before

XTRF’s clients wished finding vendors through the platform would be faster than in hours or days. They had to go through a manual, time-consuming vendor acquisition process.

After

Our team transformed XTRF’s old chat tool into a marketable solution for vendor management.

The Software House’s developers worked with XTRF’s team under a hybrid model

We worked on

Team formation

The Software House formed a team of 3 Node.js and 1 React developers, QA Engineer, and a Project Manager for the project, providing the technology support that XTRF was missing.

Once we delivered the software on time, XTRF’S QA took over the project for testing.

We worked in Scrum methodology, participating in all refinement, planning and daily standup meetings with the TSH team. This ensured very good communication and understanding of our requirements and priorities during development. But for me as the product owner, the most favorite meetings were the review meetings, combined with a live demo of the new functions.

Bogusław Reich

Product Owner at XTRF Translation Management Systems

Our partnership

This new chat module is ready for launch. It will let XTRF monetize the chat tool by providing time-saving features that help to manage vendor work funnels. XTRF now has a unique, marketable product that elevates them among competitors.

Technology choice

Node.js (fronend/backend), React (frontend), AWS

What XTRF achieved

We built the solution architecture from scratch, allowing XTRF clients to find the best vendor for the job, depending on required vendor competencies and their availability. We designed it to notify only eligible vendors, using a bot in the chat we had previously built. 

The interface we built makes it easy to check the vendor selection status at any time on a summary page conveniently available from the chat or XTRF’s interface.

Additional functionality allows this solution to be presented to XTRF’s potential customers as an interactive demo. 

Easily accessible, our chat tool is available as:

  • A standalone web application
  • An embedded application within XTRF’s Home Portal
  • A standalone mobile application

Deliver the project with a product team recommended by 98% of CTOs

On average, tech leaders from 10+ industries gave us ★5 for quality and speed. Build you product with confidence by using our 9 years of experience in software development.

Work only with scalable technologies

Expect a software solution designed for stability, usability, and scalability thanks to next-gen technologies used at The Software House: microservices, serverless, and cloud computing

240+ professionals available

People with the skill set your project needs are within reach – developers, cloud engineers, DevOps, architects, and product designers

Rated 4.9/5 on Clutch.co

We follow a simple mantra that worked for +160 software projects we delivered with success — everything we build must be of great value to you and your clients

"Thousands of engineers downloaded the app."

Said by Marketing Director Grzegorz Ziółkowski of Abplanalp in a ★5 review. He built an Android tool for a niche audience with our team. How can we help?

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    Co-Founder of Pet Media Group

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