Amid skyrocketing demand for digital mental health solutions after the pandemic, this US-based MedTech company partnered with The Software House to scale its product team.
Team Augmentation provided resources for the company to roll stronger support for employees from 220+ organizations, speed up development cycles, and expand globally while maintaining the highest MedTech compliance standards.
Partnership goal:
→ To bridge talent gaps, provide necessary skills, and accelerate workflows at the MedTech company by bringing in new expertise, tools, and frameworks.
The client
This global platform provides comprehensive mental health care to enterprises. It offers a full spectrum of support from self-guided tools to crisis care, ensuring employees receive personalized, evidence-based care wherever they are.
Its one-on-one services enable members to connect with providers quickly through the app’s live video sessions and secure messaging.
INDUSTRY
MedTech
COUNTRY
United States
SERVICE
Web development, Mobile Development
Business context
When COVID-19 struck, the demand for online therapy sessions surged as many people faced increased stress, anxiety, and uncertainty because of the pandemic.
As the company expanded for new institutions and markets, future-proofing its platform to support growth, ensure scalability, and maintain high user satisfaction became a critical challenge.
Moreover, a major investment round in early 2021 required scaling up the team quickly to maintain growth and deliver on promises made to investors.
Team formation
We worked under a team augmentation model, which included a strict selection process of the team members who worked with the client.This model also offered the client the flexibility to scale the team up or down according to project requirements.
Healthcare technology projects come with unique demands. Before entering the project, The Software House team had to:
prove its experience with MedTechs,
have its team complete mandatory security training (including anti-phishing protocols),
ensure compliance with HIPAA regulations,
guarantee full-stack proficiency for flexibility across frontend and backend tasks,
ensure its team will be a cultural fit ready to collaborate in a diverse environment.
Throughout the partnership, the client had the freedom to readjust our feature team's size between 2-7 members in response to changing project requirements.
Our partnership
The Software House's talent handled all the in-app user interactions between coaches and therapists, which included connecting with the therapist, managing appointments, processing payments, and handling insurance services.
Technology choice
React Native
Python
Django
React
Technical tasks involved
Improving the overall infrastructure to enhance performance, scalability, and reliability,
Strengthening architecture to support long-term growth and stability through platform engineering,
Managing access through authorization, login & registration processes, and user eligibility verification,
Redesigning the chat for better user experience and functionality.
Our experts supported separate modules for different goals, from digital content, post-registration onboarding, payment processing, and secure messaging to session scheduling, EMR (Electronic Medical Records), and billing. Each module was handled by a dedicated team, with members rotating between them as needed.
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Outcome
Thanks to its partnership with The Software House, the company improved the user experience of its platform and prepared it to service a higher number of organizational clients.
