Case studies

Snappit's upgraded ordering app was used at events for up to 15K people

We prepared the technology for food and drink ordering for fail-safe use at big venues in Norway. Thousands of Muse, Justin Timberlake, or Foo Fighters fans used the app at concerts in the Telenor Arena in 2017/2018.

About Snappit

Snappit was a Norwegian technology company founded in 2011 that offered remote ordering technology for restaurants.

Guests could order at the table by using Snappit’s app. The kitchen would receive the request directly in the browser.

Over 4000 Norwegian restaurants adopted Snappit.

In 2017, DnB Nord (or DbN) — Norway’s second-largest bank — bought Snappit’s app to use it as an ordering solution for events. DnB integrated their product into Vipps, their payment gateway for smartphones.

From then on, Snappit’s remote ordering application became one function of Vipps known as VippsGo.

The Software House worked with Snappit on their restaurant app and with DNB Nord on VippsGo.

Country

Norway

Industry

E-commerce

Timeline

02.2017 - 11.2019

Snappit was a Norwegian technology company founded in 2011 that offered remote ordering technology for restaurants.

Guests could order at the table by using Snappit’s app. The kitchen would receive the request directly in the browser.

Over 4000 Norwegian restaurants adopted Snappit.

In 2017, DnB Nord (or DbN) — Norway’s second-largest bank — bought Snappit’s app to use it as an ordering solution for events. DnB integrated their product into Vipps, their payment gateway for smartphones.

From then on, Snappit’s remote ordering application became one function of Vipps known as VippsGo.

The Software House worked with Snappit on their restaurant app and with DNB Nord on VippsGo.

200+

B2B clients (Snappit)

13.3

peak no. of orders per second (VippsGo)

18,000+

B2B clients (VippsGO)

The challenge

DnB Nord wanted to add a new service to Vipps, their mobile payment product, to enter the restaurant and event industries.

To outrun the competition, they bought a recognized solution for remote ordering from Snappit.

Snappit decided to sign a winning contract with DnB. But their stack was outdated and unprepared to service high-volume orders. With the launch in 2 months, they needed to double their team.

After that time, Snappit’s product needed to work flawlessly as a part of Vipps. We will later call this VippsGo.

Snappit’s CTO looked for a team extension in Poland, known for valuable PHP talent. They allied with The Software House, which specializes in this technology.

Partnership goal To prepare Snappit's remote ordering app for thousands of new users delivered by DnB Nord

Before

Snappit was already a success before the DnB deal with 200+ Norwegian restaurants adopting it. But the technology wasn’t scalable enough for mass events.

After

VippsGo, the app’s new version, processed 13.3 orders per second. The remote food and drink service became a hit at venues often reaching over 15K attendees.

Team formation

The Software House filled the talent and knowledge gap in weeks to help Snappit deliver software under a tight deadline of 2 months.

Our partnership went on for over 2 years. For this project, we assigned 3 Developers, 2 DevOps, and a Project Manager.

We worked on auto-scaling for Snappit’s cloud so that their remote ordering platform wouldn't crash during a 15 minute break at a concert when the crowd hurries to grab a beer and snacks.

Marek Gajda

CTO at The Software House

Our partnership

Snappit’s product became clean and ready for integration with Vipps in 2 months. The Software House continued to develop VippsGo for 2 years, focusing on scalability and maintenance.

Technology choice

PHP, JS, AWS, Kubernetes, Grafana, ElasticSearch, Jenkins.

What Snappit achieved

Snappit’s remote ordering application – later added to VippsGo – was separated from their bigger platform for restaurants.

Originally, there was a mobile app for customers and a web panel for restaurateurs — both using AWS cloud.

In just 2 months, our developers rewrote the app for Vipps as a React-based SPA and helped develop new admin panels.

VippsGo launches

The team refactored 75% of legacy code left over after Snappit’s restaurant app.

VippsGo had to be error-free after scaling.

Our developers updated PHP to 7.1, Symfony to 3.4, Node to 10, and Bootstrap to 4. All frontend libraries got updated, too.

The key changes we made to the cloud infrastructure included:

  • Limiting the number of database queries,
  • Rewriting queries so that they work faster,
  • Including indexes for database columns.

We moved to stress testing to see how VippsGo withstands a barrage of requests.

TV-aksjonen campaign

Every year since 1974, Norwegians donate funds to charity during 1 week in Autumn called TV-aksjonen.

In 2019, DnB chose that week to promote VippsGo in a program from NRK, Norway’s public broadcaster and the makers of the campaign.

For high-intensity times like that, our cloud engineering team used auto-scaling.

During that week, 24,000 users per minute ordered from VippsGo at a peak. That translates to 13.3 orders per second. No crashes.

The partnership with Telenor Arena

Crowds of thousands could use VippsGo as the main remote ordering app at venues held at Telenor Arena, a 10 400 m² event stadium in Oslo, Norway.

Some of the biggest events relying on VippsGo included shows from Justin Timberlake, Foo Fighters, or Muse.

Source: Vipps

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