Germany's second-biggest ticket distributor optimized their CMS for usability
After a record sale of 7.5M tickets in 2018, Reservix decided to rework their popular platform’s event creation engine with The Software House’s developers.
About Reservix
When the John Sheppard Ensemble orchestra needed a ticket system, one man created a side-project app that later would become Reservix.
The company is a leading online ticket provider in Germany that sold access to 800,000+ events at a peak. Reservix has diversified sales operations with purchases also available through organizer web stores, booking offices, a mobile app, media partners, a 24/7 ticket hotline, and in-house sales.
Country
Germany
Industry
E-commerce
Timeline
11.2019 - Ongoing
When the John Sheppard Ensemble orchestra needed a ticket system, one man created a side-project app that later would become Reservix.
The company is a leading online ticket provider in Germany that sold access to 800,000+ events at a peak. Reservix has diversified sales operations with purchases also available through organizer web stores, booking offices, a mobile app, media partners, a 24/7 ticket hotline, and in-house sales.
300
POS kiosks in Germany
★4.8
Trustami score (excellent)
30,000+
Registered events at any time
The challenge
For 2019, Reservix predicted a 20% increase in ticket sales. With a new technology budget for the year, the product team sourced user feedback to plan investment in development work.
They learned event organizers struggled to produce their own landing page that was required by the platform. At the same time, Reservix’s management planned to upsell their ticket sale service to other online ticket distributors.
Expanding Reservix’s CMS seemed like a viable solution to both challenges. The company needed a software partner specialized in such systems that could lead their development team on that mission.
Partnership goal To upgrade Reservix's ticket platform with a CMS that can process hundred of thousands of events in real time
Before
The company’s customers were getting bottlenecked by the need of producing a landing page for their venue without the necessary know-how
After
In just 4 months, Reservix acquired an upgraded CMS with the option of generating landing pages, which aided business growth
The Software House formed a full scrum team who led the development process for Reservix
We worked on
Team formation
Reservix’s plan of developing a custom system with full scalability required full-stack developers under a dedicated project manager.
The Software House filled the talent and knowledge gap in weeks where the company would have needed months to do so. The line-up included a System Architect, a Lead Developer, 2 Full-stack Developers, a QA Engineer, and a Project Manager.
They joined Reservix’s ranks under their PO’s leadership.
We achieved what we hoped for with this project. We can sleep well at night because everything just works.
Our partnership
For four months, our joint team was developing a system that performed well under traffic, had infinite scalability potential, and was easy to operate for Reservix’s editors and customers.
Technology choice
React (frontend), Node, Typescript, and Elasticsearch (backend), Headless CMS.
What Reservix achieved
The client’s team came prepared with a new pivot model for the platform and UI designs ready to go.
Talent provided by The Software House did most of the agile development, never missing a single deadline. The reworked CMS had two key components.
The first one was a content editor for Reservix’s employees and customers who wanted to create a landing page for a concert, a football match, or a meet-up.
The second one was a tagging service that suggests relevant events to the one browsed so that the platform could upsell.
The next step
A sudden outburst of the pandemic changed Reservix’s priorities for months after the delivery. Once German businesses adapted to the circumstance, The Software House was brought back in to offer ongoing implementation support.
We continue the partnership with a new mission of developing an all-in-one streaming system event organizers can connect to. While they cover the filming, Reservix processes the show, manages ticket sales, and secures video feed availability to make their work lighter.
Reach a breakthrough in your project just like Reservix did
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